Privacy Policy

Your privacy is fundamental to our mission. Learn how we protect and handle your data with transparency and care.

Effective: December 8, 2024
Last Updated: December 8, 2024

Quick Overview

What We Collect

Personal info, uploaded content, usage data, and cookies for service improvement.

How We Use It

To provide AI video creation services, process payments, and enhance your experience.

Your Rights

Access, correct, delete, or export your data. Opt-out of marketing anytime.

Security

Enterprise-grade encryption, secure hosting, and regular security audits.

Information We Collect

Personal Information

We collect personal details when you sign up, create content, or interact with our services:

  • Name and email address
  • Phone number (optional)
  • Payment information (credit card, Wallet ID, PayPal details)
  • Profile preferences and settings

Uploaded Content

Users may upload photos, videos, scripts, or text to create personalized AI-generated videos. This content is stored temporarily on our secure servers for processing and is automatically deleted according to your retention preferences.

Usage Data

We collect data about how you use our services to improve functionality:

  • Device information (IP address, browser type, operating system)
  • Pages visited and features used
  • Time spent on the platform and interaction patterns
  • Error logs and performance metrics

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. For detailed information, please refer to our Cookie Policy.

How We Use Your Data

Service Provision

  • Create personalized AI-generated videos based on your inputs
  • Process payments securely through encrypted channels
  • Store your videos according to selected retention policies
  • Provide customer support and technical assistance

Communication

  • Send platform updates and new feature announcements
  • Deliver promotional offers and relevant content
  • Respond to customer support inquiries promptly
  • Send important security and policy notifications

Platform Improvement

  • Analyze usage patterns to enhance features and performance
  • Identify and resolve technical issues proactively
  • Develop new AI capabilities and creative tools
  • Optimize user experience and interface design

Legal Compliance

  • Comply with applicable laws and regulations
  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service and community guidelines
  • Respond to legal requests and law enforcement

Data Security & Protection

Security Measures

  • End-to-end encryption for all sensitive data
  • Secure server hosting with multi-factor authentication
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance and industry certifications

Data Retention

  • Personal data retained while account is active
  • Uploaded content stored per your selected duration
  • Automatic secure deletion after retention periods
  • Anonymization of analytics data for research

Important: While we implement industry-leading security measures, no online system is completely secure. Users are responsible for safeguarding their account credentials and reporting suspicious activity immediately.

Your Privacy Rights

Access & Correction

You have the right to:

  • Access all personal information we hold about you
  • Correct any inaccuracies in your data
  • Update your preferences and settings anytime

Data Portability & Deletion

You can:

  • Request a copy of your data in machine-readable format
  • Delete your account and associated data
  • Request specific data deletion (subject to legal requirements)

Communication Preferences

Control your communications:

  • Opt-out of marketing communications anytime
  • Customize notification preferences
  • Restrict certain data processing activities

Response Time

We commit to:

  • Respond to requests within 30 days
  • Provide status updates for complex requests
  • Verify identity before processing sensitive requests

International Data Transfers

If you access our services from outside Malta, your data may be transferred to and processed in Malta or other countries where we operate. We ensure adequate protection through appropriate safeguards and compliance with international data protection laws.

By using our services, you consent to this transfer and processing in accordance with this Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: privacy@myreeldream.ai

Response Time: Within 48 hours

Data Protection Officer: Available upon request

By using MyReelDream.ai, you acknowledge that you have read, understood, and agree to this Privacy Policy and the collection, use, and disclosure of your data as described herein. We may update this policy periodically, and significant changes will be communicated via email or platform notifications.